Imagine if you purchased a new car and three years in it simply stopped running because General Motors decided they were only going to do monthly rental programs or annual leases - how would that fly with you? It leaves me with a pretty bitter taste in my mouth. Special tool for upgraders, too Easy setup tool for automatic downloads.I have no problem with subscription-based products, but whether to buy into a subscription is part of the decision when one chooses a product and forcing a user into a subscription after paying for the full product is nothing short of extortion. Gives you the big picture in minutes. Easy to get started and keep going - Step-by-step guidance helps you get up and running fast.Someone should be fired for lack of preparation!!I for one, am NOT HAPPY with their unresponsiveness. I have to manually log into the old Billpay system to pay my bills now and as the "new" system still is not completely set up!! The functionality support for Quicken 2017 ends after this year and these companies should have known there would be a surge at year end to convert over to the new system, yet they appear to be totally unprepared and overwhelmed. Their customer support center is professional, courteous, and responsive with what they can do, but support falls apart after that! 4 phone calls in the last 3 weeks and still no resolution. But, will it be enough for you to buy it this yearCheck.
Quicken 2019 Review Install On MyThis, of course, would force an upgrade or enter all your data manually!! That, to me is totally unethical!! After nearly 30 years of loyal use of Quicken, I will be looking elsewhere for a product I can install on my computer and still download transactions from all of my financial institutions WITHOUT a subscription!! If none exist, I will revert to the old manual method!! I really despise these strong arm tactics of subscribe and update or else!!Not acceptable I say! He then proceeded to "help" me. There are simple things that once worked and now do not, like in Bills, when selecting a bill with the options to show me the average for the last x number of payments, it is not even close to the average.Maybe it's fixed now in a newer release, however, it now appears that if I upgrade they want to lock me into a subscription where I must pay for one or two years or lose functionality after the subscription runs out. The new company's Support tried to help me but it has never worked right since. It has served me well until about a year ago when I started having problems doing the automated "Update Accounts" with my bank. I have had the 2017 version of Quicken since late 2016. I would upgrade between every 2 years to 4 years depending on new features added.![]() He tried everything possible to blame me and my actions for the corrupted software. This hasn't happen either. He tried to tell me that if I log in from other locations it can leave it open to the corruption. I only use the program on my home computer. I have very good protection on my pc and I do not use the mobile app nor do I sync it with any other source. Not acceptable! No this did not happen. Now I have years of my financials tied up in software I cannot use. They blame the consumer and ask you to pay hundreds so keep it from happening again. It should be criminal what they have done and are continuing to do. I've been using it for years and have never, until this latest update, had any such issues. I knew what my Quicken is about. We cannot all be doing the same thing wrong.Even if by some odd chance we were it would still fall back on Quicken for having software that would allow such a thing. I can still send out bills and am still being charged $9.95 per month but am wondering how much longer this will go on. I call after the 10 day processing window and was told they have a large backlog of requests to process and they would open a ticket to escalate activation of my account.So today is February 23, it’s been almost 3 months trying to get my 2018 bill pay activated. I call in early February for a status and was told I needed to wait another 7-10 days for processing. It’s now January and I had to apply again for and resend all the identity verification documents. Waited again then receiving notification that my account had be deactivated due to lack of activity. Not acceptable! I feel it's time for a class action lawsuit and some government intervention here.After a couple of weeks I called and found there was a problem with my routing number which I corrected. Google chrome for mac 1075I was first told this would take about 3 business days. As of 2/9/19, the 2 "microdeposits" they require for account activation have not been received. If you are not a Quicken user and are looking for a product to manage your finances, look at other industry products and avoid the headaches of Quicken support.Per instructions from Quicken I created a new BillPay account on 1/6/19 and laboriously re-entered payee data from my old BillPay account. Tech support at Billpay and Quicken are helpless and have no guess when the problems will be resolved.I would not recommend ANYONE do business with Quicken. As evident in the many reviews here, Quicken/BillPay is broken. But at this point, if you plan to use Quicken BillPay for online bill payment, DO NOT purchase or upgrade to the subscription version. I'm still hopeful they get issues resolved as I prefer Quicken to the alternatives. While my company's payroll was a day late, I feel like financial software in charge of managing my accounts and paying my bills should be able to avoid negative account balances as a result of their automation. I called Quicken support, and they said their software isn't smart enough to avoid giving my bank account a negative balance. In three weeks, I had a late payment and two bills process early resulting in two overdraft fees from my bank. In my opinion, quicken should stay in the 1990's when it was a worthwhile product.Original Review: Decided to subscribe to Quicken and their online bill pay. I have received better and faster support from companies that don't charge anything. I thought that by paying a company a subscription that I would at least be paying for customer service, but that was not the case. Regardless, I insisted they should be able to receive an email with pdf files and they eventually agreed. I called customer service and they informed me that they were not able to read all the documentation I originally sent since they could not clearly read the fax (this was the only way they would receive the docs, and yeah, I know, I'm older and I still had one). I will never use their shoddy service and will loudly share my experience with anyone who will listen.However, they never verified the account with 2 small deposits as they stated. Turns out 30 minutes of bluster and I was correct after all (after demanding to speak to a supervisor 3 times and being told no). I was speaking to bill pay support as I drove down to my bank to close my account to prevent them from charging me when they finally admitted that I was in a trial period anyway. They had me on the phone for 30 minutes telling me I would be charged for their bill pay service regardless of how it was functioning or whether I would use it. Account still not setup and no response. This was early December 2018. But like the first issue, they do not send you any notice there is an issue, you only find out after you call them back.I complied, and I re-sent them all the information and the customer rep entered the account information again. I called again, and there was another issue with their account setup and they now required more documentation.
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